Call Center Representative
Confidential Confidential Franklin Square, NY Franklin Square, NY Full-time Full-time From $20 an hour From $20 an hour 7 days ago 7 days ago 7 days ago We are a busy dental multi specialty practice looking for a Call Center Representative.
You will be the first point of contact for patients calling our practice.
Your primary responsibility will be to provide excellent customer service and ensure a positive patient experience over the phone.
Your role will involve handling a high volume of incoming calls, scheduling appointments, answering inquiries, and providing accurate information about our dental services.
Responsibilities:
Answer incoming calls promptly and professionally, providing a friendly and courteous service to patients.
Schedule and confirm appointments for patients, utilizing Dentrix efficiently.
Greet callers with a warm and welcoming demeanor, actively listening to their needs and addressing inquiries or concerns promptly and effectively.
Provide accurate information about our dental services, including general dental care, specialty services, insurance coverage, and payment options.
Maintain patient records and update personal information as required.
Collaborate with the dental team to ensure a smooth patient flow and efficient scheduling.
Resolve patient complaints or issues by actively listening, empathizing, and finding appropriate solutions.
Follow established protocols and maintain patient confidentiality at all times.
Conduct outbound calls for appointment reminders, follow-ups, and other necessary communications.
Assist with administrative tasks, such as data entry, filing, and other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous experience in a call center or customer service role, preferably in a dental or medical setting.
Excellent verbal communication skills with a professional phone manner.
Strong customer service orientation and a commitment to providing exceptional patient care.
Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
Familiarity with dental terminology, services, and insurance procedures is a must! Proficiency in using Dentrix practice management software and basic computer skills.
Strong organizational and time management skills.
Ability to work well both independently and as part of a team.
If you are passionate about customer service, have a strong interest in dental care, and enjoy helping others, we would love to hear from you! We look forward to reviewing your application and potentially welcoming you to our team! Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) Health insurance On-the-job training Paid time off Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Franklin Square, NY:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dental office:
2 years (Required) Dentrix:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will be the first point of contact for patients calling our practice.
Your primary responsibility will be to provide excellent customer service and ensure a positive patient experience over the phone.
Your role will involve handling a high volume of incoming calls, scheduling appointments, answering inquiries, and providing accurate information about our dental services.
Responsibilities:
Answer incoming calls promptly and professionally, providing a friendly and courteous service to patients.
Schedule and confirm appointments for patients, utilizing Dentrix efficiently.
Greet callers with a warm and welcoming demeanor, actively listening to their needs and addressing inquiries or concerns promptly and effectively.
Provide accurate information about our dental services, including general dental care, specialty services, insurance coverage, and payment options.
Maintain patient records and update personal information as required.
Collaborate with the dental team to ensure a smooth patient flow and efficient scheduling.
Resolve patient complaints or issues by actively listening, empathizing, and finding appropriate solutions.
Follow established protocols and maintain patient confidentiality at all times.
Conduct outbound calls for appointment reminders, follow-ups, and other necessary communications.
Assist with administrative tasks, such as data entry, filing, and other duties as assigned.
Qualifications:
High school diploma or equivalent.
Previous experience in a call center or customer service role, preferably in a dental or medical setting.
Excellent verbal communication skills with a professional phone manner.
Strong customer service orientation and a commitment to providing exceptional patient care.
Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
Familiarity with dental terminology, services, and insurance procedures is a must! Proficiency in using Dentrix practice management software and basic computer skills.
Strong organizational and time management skills.
Ability to work well both independently and as part of a team.
If you are passionate about customer service, have a strong interest in dental care, and enjoy helping others, we would love to hear from you! We look forward to reviewing your application and potentially welcoming you to our team! Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) Health insurance On-the-job training Paid time off Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Franklin Square, NY:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dental office:
2 years (Required) Dentrix:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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